Overview
TOURS & CUSTOMER EXPERIENCE ASSOCIATE
Full Time:- 37.5 hours per week.
An exciting opportunity to start your career at an award-winning Rum, Gin and Whisky Distillery in Caithness.
PURPOSE & SCOPE OF ROLE: This Tours & Customer Experience Associate role sits within North Point Distillery’s Commercial Team and will provide a suitable candidate with the opportunity to gain experience across the breadth of commercial sales, digital and product marketing, event management, Shop and Tours management, and logistics.
Day-to-day tasks will take place predominantly in our commercial facility in Forss, West Caithness working within our Commercial Team managed by our Co-Founder and Head of Sales, Alex MacDonald. Additional tasks to support any ad-hoc activities required by the business, such as labelling and bottling are required for this role.
In addition to on-the-job training, this development role position will provide structured learning through the Institute of Brewing and Distilling, a qualification recognised throughout the spirits industry. A further qualification (SVQ) in Food and Drink Operations will be available for those who wish to take advantage of a structured learning environment in future years.
We are passionate about developing our people and creating world-class spirits, in a varied work environment giving you a wide breadth of work experience across different tasks and duties. This role provides the perfect platform to learn and excel within a specialised industry.
This is a great opportunity to work for one of the fastest-growing distilleries in Scotland. It is home to an award-winning range of spirits and is recognised internationally for its product quality and sustainability.
DUTIES & RESPONSIBILITIES:
● Daily Front of House operations within the Distillery’s onsite shop;
● Carrying out daily in-Shop Tastings and Distillery Tours;
● Daily maintenance of public-facing areas and shared space;
● Planning, attending, and reporting on in-Distillery events;
● Social media management and planning;
● Managing customer experience;
● Provide daily and weekly stock control, including duty paid and retail inventory;
● Contribute to a safe working environment through hazard spotting, near-miss reporting, behavioural safety auditing, and participation in site-wide meetings;
● Assist the distillery teams as required (in both production and non-production activities).
EXPERIENCE & QUALIFICATIONS
● Comfortable and skillful in public speaking is mandatory for this role;
● Driving Licence is essential (limited car-pooling from Thurso, Reay or Melvich is possible);
● Good numerical and literacy skills (oral, written, and reporting);
● Working knowledge of the Google Suite system (or similar);
● Previous experience of working within a sales and/or customer service environment would be a benefit;
● Personal Licence is a benefit;
● Successful candidates should be prepared to support a diverse number of roles within the distillery; e.g., finance, tours, events management, due-diligence, pick-and-pack, etc.;
● Fluent in English is essential, while the ability to speak additional languages is a benefit;
● Ability to self-motivate and make autonomous, informed decisions is essential.
PHYSICAL REQUIREMENT:
● Ability to lift 25 Kg safely and unaided
● Comfortable with occasional working from height
If you are interested in this role, please send a CV to: hello@northpointdistillery.com
