Overview
Caithness: Sales Administrator
About Us
Norscot is a leading manufacturer of high-quality windows, doors, and conservatories in a variety of materials including uPVC, Timber and AluWood. Renowned for superior quality products and customer service, we are committed to delivering exceptional products that meet the needs of both residential and commercial customers.
Job Overview:
We are seeking a highly organised and proactive Sales Administrator to join our team. This role is essential to ensuring the smooth operation of our sales department by providing administrative support, assisting customers, and managing various office tasks.
This position focuses on trade sales and requires a dedicated professional who is passionate about delivering top-tier service to our customers. The ideal candidate will have strong communication skills, keen attention to detail, and the ability to multitask effectively in a dynamic environment.
Key Responsibilities:
Customer Service & Sales Support
- Answering and forwarding phone calls, ensuring all customer enquiries are handled efficiently.
- Assisting with walk-in customers and handling showroom queries.
- Assisting trade customers with window, door, and parts enquiries.
- Occasional leaflet canvassing in the local area to promote business.
Administrative Duties
- Filing paperwork and maintaining an organised filing system.
- Logging and managing sales enquiries and complaints/issues accurately.
- Organising job folders and installation paperwork.
- Other general contract administration duties.
Sales & Operations Support
- Booking appointments for the Sales Adviser and managing diaries.
- Processing trade orders and handling collection diary management, including booking in and assisting with pickups.
- Coordinating communication between departments to ensure seamless operations.
- Attending meetings and providing necessary administrative support.
General Office Maintenance
- Ensuring a tidy and well-organised working environment.
Requirements:
- Excellent communication and interpersonal skills.
- Strong organisational and multitasking abilities.
- Ability to work independently and as part of a team.
- Attention to detail and accuracy in data entry and order processing.
- Proficiency in Microsoft Office Suite, particularly Excel, Outlook and Word.
- Experience with CRM systems and order-processing software.(preferred but not essential).
- Knowledge of sales principles and customer service practices.(preferred but not essential).
- Understanding of the construction industry and trade products (preferred but not essential).
Benefits:
- Competitive pay.
- 29 days annual leave.
- Comprehensive benefits package.
- Workplace Pension Scheme.
- Company-provided uniform.
- Excellent staff discounts.
- Free transport via minibus from Wick or Thurso (subject to availability).
- A supportive and inclusive workplace environment.
Our contracted standard working hours are 40 hours per week, 8.00am – 5.00pm Monday to Thursday, 8.00am – 3.45pm on a Friday.
If you are a highly motivated individual with excellent organisational skills and a passion for customer service, we encourage you to apply for this exciting opportunity!
If you are interested in joining our team, please send your CV to:
eleanor.hargrave@norscot.co.uk
